Faraznama

Tuesday, April 16, 2013

"I'm making money, why do more?"

Because more than you need to makes it personal.

Because work that belongs to you, by choice, is the first step to making art.

Because the choice to do more brings passion to your life and it makes you more alive.

Because if you don't, someone else will, and in an ever more competitive world, doing less means losing.

Because you care.

Because we're watching.

Because you can.

http://feedproxy.google.com/~r/typepad/sethsmainblog/~3/TSvPQRVZN34/im-making-money-why-do-more.html

Sent with MobileRSS for iPhone

Sent from my iPhone

Wednesday, March 13, 2013

You already have permission

Just saying.

You have permission to create, to speak up, and stand up.

You have permission to be generous, to fail, and to be vulnerable.

You have permission to own your words, to matter and to help.

No need to wait.

http://feedproxy.google.com/~r/typepad/sethsmainblog/~3/xIWN_swqV30/you-already-have-permission.html

Sent with MobileRSS for iPhone

Sent from my iPhone

All boats leak

There's always a defect, always a slow drip, somewhere. Every plan, every organization, every venture has a glitch.

The question isn't, "is this perfect?" The question is, "will this get me there?"

Sometimes we make the mistake of ignoring the big leaks, the ones that threaten our journey.

More often, though, we're so busy fixing tiny leaks that we get distracted from the real goal, which is to go somewhere.

[Al points us to this great Jobs joke].

http://feedproxy.google.com/~r/typepad/sethsmainblog/~3/0HvJqMMapis/all-boats-leak.html

Sent with MobileRSS for iPhone

Sent from my iPhone

Wednesday, October 31, 2012

The only purpose of 'customer service'...

is to change feelings. Not the facts, but the way your customer feels. The facts might be the price, or a return, or how long someone had to wait for service. Sometimes changing the facts is a shortcut to changing feelings, but not always, and changing the facts alone is not always sufficient anyway.

If a customer service protocol (your call center/complaints department/returns policy) is built around stall, deny, begrudge and finally, to the few who persist, acquiesce, then it might save money, but it is a total failure.

The customer who seeks out your help isn't often looking to deplete your bank account. He is usually seeking validation, support and a path to feeling the way he felt before you let him down.

The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash.

http://feedproxy.google.com/~r/typepad/sethsmainblog/~3/yVPzgSmhsNQ/the-only-purpose-of-customer-service.html

Sent with MobileRSS for iPhone

Sent from my iPhone

Wednesday, September 19, 2012

"Well deserved"

This is one of the nicest things you can say to someone who just got good news.

"Congratulations" is fine for winning the lottery, but "well deserved" is reserved for people who put in the effort and the time and took the risk to get somewhere.

The interesting thing is that we get to choose what sort of prizes we're in line for. It seems to me that vying for the ones that come with "well deserved" makes more sense than merely spinning the wheel over and over.

http://feedproxy.google.com/~r/typepad/sethsmainblog/~3/BZGls_0Xjew/well-deserved.html

Sent with MobileRSS for iPhone

Sent from my iPhone